Skip to content

Refund & Returns Policy

Functional Health Returns Policy

Thank you for shopping at Functional Health. We value your business and strive to ensure you are completely satisfied with your purchase. If, however, you find it necessary to return a product, please read through our returns policy below.

Returns Period

You have 14 days from the date of purchase to request a return.


To be eligible for a return, the product must be unopened and sealed in its original packaging.

You must provide a proof of purchase, such as a receipt or confirmation email.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Products that have been opened or tampered with
  • Items on sale or clearance

Returns Process

Contact our customer service team via email or phone to initiate the return process.

Once your return request is approved, pack the item securely in its original packaging.

Include a copy of your proof of purchase in the package.

Return Shipping

Return shipping costs are the responsibility of the customer.

You can also opt to drop off the item at one of our Gold Coast Practices to avoid shipping charges.


Upon receiving and inspecting the returned product, we will notify you of the status of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment. If you paid online via our shop, this refund can take up to 7days to return, depending on your bank.


In exceptional circumstances, Functional Health reserves the right to decline a return request.

Contact Information

For any queries regarding our returns policy, please Contact Us