Refund & Returns Policy

At Functional Health we want you to be satisfied with your purchase. This policy explains how returns, refunds and exchanges are handled for products purchased through our website.

Return Window

Returns must be requested within 14 days of delivery.
Requests made after this period may not be accepted unless required under Australian Consumer Law.

Items Not Eligible for Return

The following items cannot be returned unless they are faulty, damaged or incorrect:

• sale or clearance items
• gift cards
• personalised or custom-made items
• perishable goods
• hygiene or personal-use items once opened

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact us within 14 days of delivery.

Email: contact@functionalhealth.com.au

Please include:

• your order number
• a description of the issue
• photos where applicable

Once reviewed we will provide an appropriate solution which may include:

• replacement
• refund
• exchange

These remedies are provided in accordance with your rights under Australian Consumer Law.

Return Process

To request a return, please contact contact@functionalhealth.com.au
with your order number and reason for return.

If your return is approved, we will provide instructions for returning the item.

Items should be returned unused and in their original packaging where possible.

Return Shipping Costs

Change of Mind
Customers are responsible for return shipping costs unless otherwise agreed.

Faulty, Damaged or Incorrect Items
Functional Health will cover reasonable return shipping costs or provide a prepaid return option where applicable.

Refunds

Once we receive and inspect the returned item, we will notify you of the outcome.

If approved, refunds will be issued to the original payment method within 7 business days. Processing times may vary depending on your bank or payment provider.

Return Address

Functional Health
Shop 3/33-47 Hollywell Road
Biggera Waters QLD 4216
Australia

Contact

For returns and refund enquiries please contact:

Functional Health
contact@functionalhealth.com.au